Frequently Asked Questions
Everything you need to know about bringing Neptune home.
How long does shipping take for large furniture items?
Standard shipping for furniture typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer white-glove delivery and assembly?
Yes, white-glove delivery is available for an additional fee at checkout. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.
Are your wood products sustainably sourced?
At Neptune, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood sources.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five fabric swatches for free through our 'Swatch Request' page to ensure the color and texture match your space perfectly.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna for larger purchases.